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Quality Clothing For Hard Working People

Terms & Conditions

Index:

Introduction

1.0 Ordering

2.0 Supply Of Products

2.1 Faulty Items
2.2 Colour
2.3 Photo Upload

3.0 Information Provided By The Customer

4.0 Delivery

5.0 Damaged Goods

6.0 Order Cancellations

6.1 Personalised Products
6.2 Non Personalised Products

6.2.1 The Customer’s Duty Under The Distance Selling Regulations
6.2.2 Farm Boutique’s Duty Under The Distance Selling Regulations

7.0 Price Of Goods

8.0 Substitute Products

Introduction

These terms and conditions apply to ordering goods through the website and via telephone at www.FarmBoutique.com (“the website”). By placing an order through the website or by telephone, you (the Customer) agree to be bound by these terms and conditions.

Abbreviations Used

Farm Boutique – a trading name of ASL Creative Ltd the owners of FarmBoutique.com
Customer – you
the Website – FarmBoutique.com

Customer Services Team

Farm Boutique customer services department can be contacted by visiting www.FarmBoutique.com/cshelpdesk and selecting the relevant category from the pull down menu or via telephone: 028 3884 9187

Categories For Personalisation

Threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience.

Personalisation

Deemed to be the process of adding embellishments/decoration/wording/graphics/photographs or images to the basic item – such personalisation options include but not limited to printing, embroidery and rhinestone/rhinestuds. Such personalisation is normally shown as a selection option in the panel to the right of a product’s description under the heading “Options Box ” for each product (normally shown below the size and colour options).

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1.0 Ordering 

i) A Customer is deemed to have placed an order with Farm Boutique when they have selected goods from the online store at the website, using the online checkout process and having paid for the items through the online payment facility.

ii) Farm Boutique will send the Customer an order acknowledgement by email (to the email address provided by the Customer during the online ordering process), detailing the products the Customer has ordered.

iii) Farm Boutique’s acceptance of an order only takes place when they despatch the order placed by the Customer. The purchase contract will be made at the point when Farm Boutique despatches the Customer’s order for delivery even if the Customer’s payment was processed immediately, unless Farm Boutique have notified the Customer that they do not accept their order or the Customer has cancelled their order.

iv) Farm Boutique may refuse to accept an order or part of an order placed by a Customer:

(a) Where goods are not available (due to supply or manufacturing issues)
(b) Where Farm Boutique cannot obtain authorisation for the payment details provided by the Customer
(c) Where Farm Boutique believe that the credit/debit card transaction has been made fraudulently
(d) If there has been a pricing or product description error
(e) If the Customer does not meet any eligibility criteria set out in our terms and conditions
(f) If the order is to be delivered outside of the United Kingdom or Ireland.
(g) If a Customer’s order for personalised products contains content which Farm Boutique believes falls under one of the categories listed under “Categories for personalisation” in the Introduction section above.
(h) If Farm Boutique believe a Customer’s order is for commercial resale.

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2.0 Supply of Product(s)

i) Farm Boutique offer to supply the product(s) selected by the Customer.

ii) The product(s) sent will be that chosen by the Customer. Farm Boutique reserve the right to substitute the chosen item with another of similar size and type, if the ordered product(s) is out of stock or no longer manufactured. Under such circumstances all reasonable attempts will be made to notify the Customer to inform them of this change prior to the order being processed and shipped. If Farm Boutique are unable to contact the Customer, Farm Boutique will cancel the order under clause 1.iv a)

 

2.1 Faulty Items
i) If the goods received by a Customer are faulty, the Customer must contact Farm Boutique’s customer services team within 7 days of receiving the order. The following order information will be requested by Farm Boutique; order number, Customer’s name and full address, details of the goods and the type of fault. Farm Boutique’s customer services team will advise on how to proceed with the return.

ii) If the goods are faulty, the goods must be returned to us within 28 days of receipt. Replacements or refunds cannot be given if the fault is as a result of misuse.

2.2 Colour
i) The colour of the goods a Customer receives may not match the colour as displayed by the website on a Customer’s computer monitor. Each computer monitor is calibrated differently.

Please be aware that if colour is important, the Customer places the order at their own risk or contacts Farm Boutique customer services team and request a sample (a charge will be applied to sample requests) – Farm Boutique can not be held responsible for such colour differences.

2.3 Photo Upload

 i) If a product requires the Customer to upload a photograph to the website, the Customer agrees not to upload or print any images that will cause distress or offence to any person and that they are not infringing any copyright by uploading the image. Farm Boutique reserve the right not to process an order if an image or graphic is deemed to fall under the categories listed in “Categories For personalisation” under the Introduction heading above (also see clause 1.0 iv)

ii) Farm Boutique reserves the right to cancel an order if it is believed the Customer has not received the image/graphic owner’s permission to use an uploaded image or graphic (e.g. football logos, trademarks). Under no circumstances will Farm Boutique be responsible for any copyright infringement by the Customer.

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3.0 Information Provided By The Customer

i) At the time of ordering the Customer must provide a correct daytime telephone number and e-mail address. Failure to provide this may result in the Customer’s order not being sent.

ii) The delivery address must be within the United Kingdom or Ireland and the delivery address must be valid.

iii) If personalisation of a product is required by the Customer, the Customer must check the spelling and grammar of the personalisation prior to submitting the order through the website. Farm Boutique will not be held responsible for any errors or omissions made by the Customer.

iv) Customers should not use special characters and symbols in the personalisation of products as some of the fonts we use in our designs cannot replicate these special characters. If a Customer uses these special characters Farm Boutique cannot be held responsible for the characters not being printed on the item. If in doubt please contact our customer services team for advice.

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4.0 Delivery

i) Farm Boutique use a number of delivery services to deliver Customer’s orders, all of the available delivery methods are listed at the checkout stage. Farm Boutique cannot be held responsible for delayed delivery of a Customer’s order once the order has been entered into the delivery system of the Customer’s chosen delivery method.

ii) Farm Boutique cannot be held responsible for delays or items that are lost in internal postal systems once the order has been delivered by the relevant shipping provider, to the delivery address provided by the Customer.

iii) Farm Boutique cannot be held responsible if the delivery address supplied at the time of ordering contains errors/omissions or is incorrect.

iv) If the items ordered by the Customer are not received within 30 days of the date the goods were ordered on, Farm Boutique will have no liability unless the customer notifies Farm Boutique customer services team of the problem within 40 days of the order date.

v) Where an order is being shipped by Royal Mail and the Customer has not received their order, the Customer must first check with their local sorting office, even if the postman has not left a card notifying the Customer of an attempted delivery.

vi) If Farm Boutique issue a replacement item(s) for an order that has not been delivered and subsequently the original item(s) is returned to Farm Boutique, Farm Boutique reserve the right to charge the Customer a fee up to 5 times the aggregate sales price value of the reproduced items.

vii) Farm Boutique will reserve the right to wait up to 10 working days from the date of despatch before taking further action regarding an undelivered item.

viii) For those Customers who must have the order delivered promptly after dispatch, they should select the Special Delivery option for shipping during the checkout stage of ordering or if a resident of Northern Ireland the Next Day Courier option.

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5.0 Damaged Goods

i) If an item(s) has been damaged during shipping Farm Boutique will offer the Customer a like for like replacement item(s) which will be shipped free of charge, or a refund.

ii)  If upon arrival an item(s) is damaged, Farm Boutique must be notified by the Customer (within 5 days of the order being received). All packaging and contents of the parcel must be kept. Failure to keep these may result in a claim being rejected by Farm Boutique.

Please note Farm Boutique may request the Customer to return the damaged item(s) to them so they can be inspected.

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6.0 Order Cancellations

6.1 Personalised Products

i) Under clause 13(c) of the Distance Selling Regulations Customers cannot cancel their order as each order is made specifically for each Customer.

ii) When ordering personalised goods, please carefully check your order on the screen both in the shopping cart and prior to making payment, as orders are immediately sent to our production team as soon as they are received by Farm Boutique. This means no orders for personalised goods can be cancelled after the order has been submitted through the website. Farm Boutique cannot issue refunds for orders which contain mis-spellings or grammatical errors.

iii) Personalisation deemed to be the process(es) identified in the paragraph headed Personalisation under the Introduction section above.

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6.2 Non-Personalised Items

i) Under clause 10 of the Distance Selling Regulations the Customer has the right to cancel an order for item(s) purchased providing the item(s) is not personalised,  a perishable good, an audio or video recording or computer software which has been opened. .

ii) A Customer may cancel an order:

Prior to shipping Or within 7 days of receiving the order.

ii) All cancellations under the Distance Selling Regulations must be made by the Customer either in writing (via post) or via email – full contact details can be found on our website Contact Page

iii) Once a Customer has notified Farm Boutique that they wish to cancel their order, Farm Boutique will contact the Customer informing them of the procedure they must follow to return the goods.

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6.2.1 The Customer’s Duty Under The Distance Selling Regulations

i) The Customer has a statutory duty throughout the 7 day period of cancellation and in the period whilst waiting to return a cancelled order to Farm Boutique to retain possession of the item(s) and take reasonable care of them.

ii) All goods that have been cancelled by the Customer must be returned within 21 days to the address provided by Farm Boutique, complete with original tags attached to the item and the original packaging. The 21 day period starts when Farm Boutique acknowledge the Customer’s cancellation notification and inform them of the procedure for returning the goods. Failure to return the goods within this 21 day period will result in Farm Boutique taking action to recover the goods and the costs incurred will be charged to the customer.

iii) Under clause 17(3) of the Distance Selling regulations, the Customer is responsible for retuning the goods to Farm Boutique including paying for cost of postage and packaging to return the goods to Farm Boutique

iii) It is the Customer’s responsibility to ensure that the item(s) being returned:

  • Are adequately protected during shipping
  • Correctly labelled and the correct fee paid for shipping
  • Insured during transit

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6.2.2 Farm Boutique’s Duty Under Distance Selling Regulations

i) Upon receipt of a notice of cancellation by a Customer, Farm Boutique will notify the Customer of the procedure they must follow to return the goods to Farm Boutique.

ii) When the returned goods are received by Farm Boutique they will inspect them for damage and providing no damage is identified a refund for the good(s) returned will be made.

iii) With regard to refunding the original outbound shipping cost;

  • If the all items within an order are being returned, the full cost of the original outbound shipping will be reimbursed.
  • If the original order contained multiple items, and not all item(s) are being returned the cost of outbound shipping will not be reimbursed.

iv) If a Customer cancels an order after it has been dispatched and the Customer refuses to accept delivery of the order, Farm Boutique reserve the right to recover from the Customer any charges levied by the courier company delivering the order to Farm Boutique for returning that order to Farm Boutique.

v) Farm Boutique will refund monies due under cancelled orders within 30 days of notification of the order being cancelled, providing:

- the goods returned do not that fall under clause 6.1 above
- where, in our opinion, the Customer has not taken reasonable care of goods whilst in their possession and have not been returned with the original tags attached and packaging.
- the Customer has disposed of the item
- it is not a perishable item that has been consumed/disposed/reached the end of its normal life expectancy

vi) Monies refunded will be those paid by the Customer at the time of ordering. If a discount was applied to the Customer’s original order, the refunded amount will be adjusted to allow for the revised order value and appropriate discount level.

vi) If Farm Boutique do not receive the goods from the Customer following the Customer’s cancellation of their order within 30 days of the start of the 21 day period specified in clause 6.2.2 (ii), Farm Boutique reserve the right to recover the goods from the Customer and any costs incurred by Farm Boutique will be recoverable from the Customer.

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7.0 Price Of Goods

i) Every effort is made to ensure that prices shown on the FarmBoutique.com website are accurate at the time a Customer places an order. If an error is found, Farm Boutique will inform the Customer of the price discrepancy as soon as possible and offer the Customer the option of reconfirming their order at the correct price, or cancelling their order. If the Farm Boutique does not receive an order confirmation within 7 days of informing the Customer of the error, the order will be cancelled and the Customer will be notified of the cancellation by email. Any monies paid for such cancelled orders will be reimbursed.

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8.0 Substitute Products

i)If Farm Boutique sends a Customer a substitute product to that ordered by the Customer, (because the item is no longer manufactured or out of stock [see clause 2.0 ii)]), the Customer has the right to return the goods to us within 7 days if they are not happy with the substitute goods. Under these circumstances Farm Boutique will pay to have the products returned to Farm Boutique.

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By submission of the order the Customer accepts these terms and conditions and authorises Farm Boutique to take payment for the product(s) contained in their online shopping basket on the FarmBoutique.com website. Orders made using this web site will normally result in the Customer’s credit card being debited within 24 hours of the order being placed.

 

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER

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